Shipping Policy

Shipping Policy – Jemspark Enterprises LTD

At Jemspark Enterprises LTD, we’re committed to ensuring every order is delivered promptly and securely. Our delivery process is designed to give you convenience, reliability, and peace of mind with every purchase.

1. Delivery Within Nairobi

We offer same-day delivery within Nairobi for all confirmed orders placed.
Delivery charges depend on location. Once your order is placed, our team will contact you to confirm delivery time and details.

2. Delivery to Other Towns

Orders outside Nairobi are shipped through trusted courier services or a  courier service of your(Customer) choice. Once dispatched, you’ll receive a tracking number to monitor your shipment.
Delivery usually takes 1 to 3 working days, depending on your location and courier schedules.

3. Order Confirmation

After placing your order, our support team will verify:

• Product availability

• Delivery address and preferred time

• Fitment or special handling needs (if applicable)

Dispatch occurs once payment or order confirmation is completed.

4. Packaging and Handling

All items are thoroughly tested, securely packed, and sealed before dispatch to ensure product integrity. If a product arrives damaged, please report it immediately upon delivery for resolution.

5. Shipping Charges

Shipping fees within Nairobi are based on your location. For other parts of the country, it will depend on the courier choice. We maintain transparent pricing and strive to keep our delivery rates affordable across all regions.

6. Delays and Exceptions

While we aim for punctual delivery, occasional delays may occur due to unforeseen factors such as weather, courier network disruptions, or high order volumes. In such cases, we will notify you promptly and work to minimize the delay.

Last Updated: November 6, 2025

We may update this Shipping Policy periodically to reflect improvements in our delivery process or partnerships. The revised policy will take effect immediately upon publication on this page.

Contact Information

Jemspark Enterprises LTD
Phone: 0791276272
Email: info@jemspark.co.ke
Business Hours: Monday – Saturday, 8:00 AM to 6:00 PM