Shipping Policy

Last updated: March 28, 2026

At Jemspark, we are committed to delivering your orders quickly, safely, and efficiently across Kenya. We work to ensure every order reaches you in the shortest time possible with reliable service.

Delivery Coverage

We deliver countrywide across Kenya. Whether you are in Nairobi or outside major towns, we will arrange delivery to your location.

Delivery Time

• Nairobi & Environs: Same-day delivery available for most orders.
• Outside Nairobi: Delivery typically takes 1–3 working days depending on location.

Delivery timelines may vary slightly depending on product availability, order time, and logistics conditions.

Delivery & Fitment

For selected battery orders within Nairobi, we offer delivery with professional fitment services. Our team ensures proper installation and correct battery matching for your vehicle.

Shipping Charges

Delivery charges vary depending on your location and product type. The final delivery fee will be communicated at checkout or before order confirmation.

Order Processing

Orders are processed promptly after confirmation. You may be contacted to verify details and ensure accurate delivery.

Order Tracking & Communication

Once your order is dispatched, our team will keep you updated on delivery progress. You can also contact us directly for updates.

Delays

While we strive to meet all delivery timelines, delays may occasionally occur due to unforeseen circumstances such as weather, transport disruptions, or high demand periods.

Business Hours

Monday – Saturday: 8:30 AM – 6:00 PM
Sunday & Public Holidays: Limited availability

Contact Us

For delivery inquiries or assistance, contact us via:

Phone: 0791276272
WhatsApp: 0791276272
Email: info@jemspark.co.ke

Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our operations or services. Any updates will be posted on this page with the revised date.