Frequently Asked Questions (FAQ)

1. What products does Jemspark sell?

Jemspark specializes in car batteries and automotive power solutions. We supply batteries for petrol, diesel, SUV, and start-stop vehicles, covering both Japanese and European applications.

2. How do I know which battery fits my car?

The correct battery depends on:

• Vehicle make, model, year, and engine size
• Battery size and dimensions
• Battery type (Standard, EFB, or AGM)
• Capacity (Ah) and Cold Cranking Amps (CCA)

If you are unsure, we strongly recommend contacting Jemspark before purchasing to avoid incorrect fitment.

3. Does batteries sold by Jemspark come with a warranty?

Yes.
All batteries sold by Jemspark come with a 12-month limited warranty, provided the battery is used in the correct application and under normal operating conditions.

4. What happens if I buy the wrong battery?

Using a battery that does not meet the vehicle manufacturer’s specifications may:

• Cause performance issues
• Lead to premature battery failure
• Void the warranty

Jemspark does not encourage installing batteries in incorrect applications.

5. Do you sell batteries for start-stop vehicles?

Yes.
We stock EFB and AGM batteries designed specifically for vehicles with start-stop systems.

Important:
Start-stop vehicles must use the correct battery technology as specified by the manufacturer.

6. Can I downgrade my battery to a cheaper option?

No.
If your vehicle requires an EFB or AGM battery, downgrading to a standard battery is not recommended and may cause system faults or battery failure.

7. Do modern vehicles require battery registration?

Some modern vehicles (including BMW, VW, Audi, Mercedes, and Land Rover) require battery registration after replacement.

Failure to register a battery where required may affect performance and battery lifespan.

8. How long do car batteries normally last?

Battery lifespan depends on:

• Driving habits
• Vehicle electrical load
• Climate
• Proper battery application

On average, a well-matched and properly maintained battery lasts 2 to 4 years or even more.

9. What can shorten a battery’s lifespan?

Common causes include:

• Incorrect battery application
• Faulty alternator or charging system
• Leaving lights or accessories on
• Short trips and long periods of non-use
• Poor installation or loose terminals

10. Do you offer installation services?

Yes.

Battery installation is available for customers withing Nairobi.
Contact Jemspark to confirm installation options and recommendations.

11. Can I return a battery?

Returns are assessed on a case-by-case basis.
Batteries that have been installed, used incorrectly, or damaged may not qualify for return.

Always confirm compatibility before purchase.

12. Do you test batteries for warranty claims?

Yes.
All warranty claims are subject to battery testing and inspection to confirm the cause of failure and verify correct application.

13. Are the batteries sold by Jemspark genuine?

Yes.
All batteries sold by Jemspark are genuine products sourced from approved suppliers and meet manufacturer quality standards.

14. How can I contact Jemspark for support?

If you need help choosing the right battery or have questions about fitment, warranty, or availability, contact us directly.

Contact Jemspark
Call/Whatsapp: +254 791276272

Email: info@jemspark.co.ke